The Denver Concierge Difference

We get asked one question quite a bit. “What really makes Denver Concierge different?”

We have been at this long enough that we have some pretty snappy answers.

In this case, we aren’t going to be snappy.

In fact, we clean very deliberately, and we will answer that question for you here the same way.

We started doing this nearly 30 years ago, doing lots of things besides cleaning, and it was only one of many.

As it turns out, markets and customers will tell you what you are good at, and you all spoke very loudly that housecleaning was the true niche for this little startup.

Since that debut back in 1998, we morphed into nothing but housecleaning. Not concierge services, not commercial cleaning, one thing. Housecleaning.

Along the way, the biggest difference we bring to the table became evident.

It’s our people, plain and simple.

You have seen us feature Maria and Angela from the office here, both with over 25 years of tenure.

What you might not realize is the sheer amount of tenure in the field they are surrounded by, so here are some fun facts for you.

25% of our workforce has 20 years of experience or more. Half of our workforce has 15 years of experience or more. 

We only have a handful of people with less than five years of field experience. 

In total, Denver Concierge has nearly 500 years of aggregate experience in our workforce. 

We don’t hire from the outside, every associate that comes on board is vetted and typically comes from internal referrals. This enables us to clean very intentionally, and, in truth, our ladies have seen it all. It makes them very good at what they do.

In short, we value our people, and it shows in their loyalty and consistency every day.

They are also our eyes and ears and often help clients nip issues in the bud before they occur in their home. There have been many cases where an observant Team Leader has alerted us to a potential problem, allowing us to make sure the client knows what is going on before it becomes a larger issue.

Beyond our people, we do everything we can to be different and special. But as you all know, well-trained and conscientious people truly make the difference in any company.

Not too long ago, we published a message from our owner about this very topic of how we do things differently. We encourage you to take a look, just to fully understand all the ways we try to be unique in what we do.

Ok, enough shameless self-promotion. We know housecleaning has become pretty expensive, and it is our job to make sure our clients always get the best value out of every penny they spend. 

The good stuff follows, including a brand-new number ONE ranking for Colorado in a key category. We also discuss the regrowing of teeth (what will they think of next), Denver’s best BBQ, and the end of an era in telecommunications.

We hope you enjoy it!

Colorado Education Ranking

Our state needs some good news, and lately it seems like most of the rankings and trends we see about Colorado are still headed the wrong way.

Not education.

According to U.S. News and World Report, Colorado now ranks first in education nationwide.

What an outstanding achievement, and certainly something we can all be proud of. 

Directly from the story at U.S News, “Colorado’s first-place ranking is “really something to celebrate,” says John Albright, executive vice chancellor of the Colorado Community College System.”

“The state’s two-year degree programs saw a significant increase in graduation rates: 42.9% of students who enrolled in 2020 graduated within three years, and that jumped to 54.5% of those who enrolled in 2021, according to the most recent available data from the National Center for Education Statistics.”

The Denver Post also featured this wonderful recognition, featuring outgoing Governor Polis and his take on why Colorado ascended to the top spot educationally.

From that piece: “This recognition is especially meaningful because the ranking examines the full educational cycle, looking at enrollment in preschool, graduation rates, and national test scores in K–12 schools and graduation rates in higher education.”

“This score reflects the hard work of Colorado’s educators, the support of families, and the dedication of our students.”

Outstanding on all fronts. We are so proud of our fine state and the progress made in education.

Regrowing Teeth?  

We really don’t like dentists.

Well, that isn’t technically true, we love our dentist clients and partners. It’s more that we don’t love dental work in general.

We have a feeling we aren’t alone.

We still go because we know if we don’t, lots of bad things can happen, including losing teeth.

Up until now, that meant an implant, bridge, or some other contraption to take the place of the missing tooth. Not fun, and super expensive.

What if we could regrow our own teeth?

From Medical Discovery News: “Humans have molecules that form signaling pathways to coordinate the growth of teeth as well as some organs and tissues. Two of those molecules are BMP and Wnt. They stop the formation of teeth after our permanent teeth come in. Now scientists are targeting proteins that block those pathways specifically in tooth development to stimulate teeth to grow. “

“The protein, USAG-one, would stimulate tooth growth if it is blocked, but researchers did not know if that alone would do it. USAG-one interacts with both BMP and Wnt, so the key is to see whether blocking the protein would affect other parts of the body. They treated lab mice with antibodies targeting the protein and some led to poor survival rates. Eventually, they found one that only affected the interaction of USAG-one with BMP and blocked the BMP signaling. “

How fascinating.

The new technology, sadly, is not quite ready for prime time. 

Most estimates put 2030 as the target for this breakthrough technology to hit the market.

Clinical trials have begun, so the process is fully underway.

The BBC did a nice write-up on this topic, and you can find it here.

Take care of that smile, folks.

Denver’s Best BBQ   

We love good BBQ.

Did you know that there are four main types of BBQ? 

Texas, Kansas City, Carolina, and Memphis are the “Big Four” of BBQ (we have also seen reference to a fifth, Alabama, but the four above are the most popular.

We must have been hungry, because we saw 5280 listing the 12 best BBQ joints in and around Denver, we had to dive in.

Are you aware that you can get all four styles of BBQ right here? You can also find “Colorado Style”, “Oklahoma Style,” and many more.

The list? Here you go, courtesy of 5280 Magazine:

• Barbosa’s Barbeque
• Jordy’s Barbecue
• Mama Jo’s Biscuits & BBQ
• Pit Fiend Barbecue
• Post Oak Barbecue
• Riot BBQ
• Roaming Buffalo Bar-B-Que
• Rolling Smoke BBQ
• Smōk
• Smokin’ Yards
• Switchback Smokehouse
• Wayne’s Smoke Shack

Links are included to each one, so you can get all the delicious info you need.

The full article can be found here.

We have made it our mission to try all of these, so we hope to see you out there, feeding our faces.

The End of Landlines

An era is ending.

We are headed towards a world with no “landlines”. 

What is a landline, you say? We say you are young.

Too young to remember that beauty pictured above.

We have been around long enough to not only remember that contraption, but also things like party lines​​​​​​. Yikes.

For some of you, the question might be why? So here you go:

• Outdated technology: Old analog copper networks are expensive to maintain and lack modern capabilities.
• Shift to digital: Providers are moving users to internet-based digital voice, VoIP (Voice over Internet Protocol), fiber-optic, or cellular networks.
• Falling demand: Over 70% of adults rely exclusively on mobile phones, causing landline subscriptions to plummet. 

Here in Colorado, this is approaching quickly, with CenturyLink leading the way.

Letters were sent to all landline customers in July, giving folks options, none of which included keeping their landline.

From the article in the Post, “CenturyLink is asking long-time residential customers to switch over to a wireless option because it can no longer use the fiber optic network that it sold last year to AT&T.

CenturyLink has requested permission from the Federal Communications Commission to discontinue its existing voice service using fiber to customers from Fort Collins to Fountain, effective Aug. 24.

The good news is you can usually keep your landline number as you are ported over to a newer digital solution.

We hope most of you are out of the landline business, but for those of you mourning the loss of these cultural staples, we get it completely.

Hang on to those relics, they might be worth something someday!

Monthly Award Winners

Our July award winners were Patricia Rodriguez, Sandra Vidales, Nimia Espinoza, Yanira Medrano, and Cecy Reyes.

In the Team Leader ranks, the two were Isela Mendoza and Mayra Soto.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for July.

Queen Bee Corner

by Angela

Although Denver Concierge has adapted over the years to shifting economic patterns, pandemics, and social norms, it has never changed its cleaning methods.

Our motto: if it ain’t broke, don’t fix it, or words to that effect. 

We were minimalists before it was cool. 

Minimalism has existed for hundreds of years in art, music, literature, philosophy, and architecture.

Today, it has turned into a brand of upscale austerity and has mostly come to mean buy and consume, then declutter.

But minimalism in another context encompasses time itself.

If we “declutter” our preconceptions about various ways from the past, we may find that they worked better than their modern incarnations.

In many cases, the older ways were easier on the environment, used fewer resources, were healthier for humans and animals, and frankly much more attractive.

Brick buildings, cooking from scratch, private vegetable gardens, natural fabrics, house cleaning the old-fashioned way, to name a few.

We believe in traditional methods that provide proven reliability, foundational wisdom, and a lower mental burden on our clients.

We hope we accomplish it every day.

Bee

Mid-Summer Home Reset

It’s that “middle” time of year, where summer is cooking us still, but fall is looming. Back to school, holidays (not yet, please), we know you get the drill.

We got to thinking about useful ways that this little gap could be beneficial and came up with a little “reset” program to help you end summer in a great fashion. 

With more people traipsing in and out during the warm months, we know that it’s easy to let clutter and dirt overrun you. Since Denver Concierge can’t come every day, we want to provide some great ways to roll through the rest of summer. Let’s get started!

1. Kitchen & Entertaining Zones

Summer means more grilling, more snacks, and more people in the kitchen.

• Wipe down cabinet fronts and handles (they collect more grease and fingerprints than we realize).
• Pull out the fridge and vacuum/sweep underneath and behind.
• Run a cleaning cycle on the dishwasher and empty the crumb tray in the toaster oven.

2. Windows, Screens & Natural Light

As the days gradually shorten, clean glass makes a noticeable difference in how bright the house feels. 

• Wipe interior glass and sills.
• Vacuum or rinse screens while they’re still easily accessible.
• Check window tracks for dirt and pollen buildup. 

3. Floors & Entryways

Summer shoes, pets, and open doors bring in more grit. 

• Vacuum edges and baseboards thoroughly.
• Spot-clean high-traffic carpet or rugs.
• Shake out and vacuum entry mats (or swap them for a fresher set).

4. Bathrooms & High-Humidity Areas

Extra summer showers and guests can leave soap scum and mineral buildup.

• Wipe shower doors/walls weekly to prevent buildup.
• Clean exhaust fan covers.
• Check under sinks for any slow leaks that warmer weather sometimes reveals.

5. Closets, Laundry & Seasonal Swap

Now is the ideal window to start rotating summer clothes out and fall pieces in.

• Donate or store what you didn’t wear this summer.
• Wipe down closet shelves and vacuum the floor.
• Clean the dryer vent lint trap thoroughly (and consider a deeper vent cleaning if it’s been a while).

6. Air Quality & HVAC Prep

Colorado summers bring dust, pollen, and occasional wildfire haze. As you start thinking about turning the system back toward heating mode:

• Replace HVAC filters.
• Vacuum around vents and returns.
• Wipe down ceiling fan blades.

As always, we handle the deep cleaning so you can focus on the small stuff, like seasonal swaps and organizing projects.

We can also do refrigerator cleaning with enough notice. Reach out to Angela, and she will make it happen.

We hope we have given you some ideas to make your lives (and homes) even better.

Moving on to this month’s newsletter, we tackle some very interesting topics.

How about AI realtors? We also dive into the real story behind the Social Security deficit and what the real impact could be to each of us in Colorado. 

We also have a guest writer this month, perfect for anyone considering a move.

In that same spirit, we cover U.S. News’ rankings of the best cities in the U.S. Colorado placed four in the top 250, read on to find out who.

Stay cool folks, it’s been a burner here. Thanks as always for reading.

AI Real Estate Agents?

Well, this story caught our eye.

We have so many friends and clients in the real estate industry, and we felt the need to investigate just what this could mean for them and the industry in general.

Leave it to a Coloradan, Mike Chambers, to attempt to turn the traditional model on its proverbial head.

After suffering through the process of trying to sell his home in Boulder, he set out to create a company that can make the owner sale process easier.

Enter Ridley, an AI-powered software that uses pricing tiers to help sellers price their properties. 

From the article on 5280:

“Ridley, an AI-driven website whose base plan (starting at $1,499) helps sellers price their properties, build and share their listings, field buyer interest and offers, and create contracts and closing documents. Its upgraded plan ($3,999) connects sellers with a licensed agent who handles strategy, negotiations, and closing.”

According to the founder, Ridley has assisted in selling 250 homes since its inception, and the average savings to sellers is $43,000. 

That’s a substantial number.

We don’t know how to feel about this. Our realtor friends are near and dear to us, so we are protective of you for sure!

That said, the industry is certainly going through a major reshaping. It will be interesting to see where things land.

One thing we know for sure is the best realtors earn their money and can add a ton of value to the process.

The complete article courtesy of 5280 Magazine can be found here, and includes a full interview with the founder.

For another take and deeper insight into this trend, check out this piece by U.S. News and World Report, titled “How AI Can Help the Real Estate Industry.”

Social Security Crisis Map  

We are confident you have heard the latest news on Social Security and its potential to run out of money.

We know the media loves to sensationalize things, so we thought we would do some digging on your behalf.

For starters, the math behind the trust known as Social Security is not in its favor.

The trust will always have some funds as long as people are working and contributing. The problem is that outflows exceed the inflows and the projected balance needed to fund full payments.

The most current solution? A 20% cut to each and every benefit. That works out to $400-500 monthly for everyone on the program.

Average benefit cuts would exceed $500 in 29 of 50 states, with Connecticut leading the way at $556.

Colorado works out to be around $515.

Of course, other solutions are being proposed, including payroll tax hikes and raising the retirement age, to name a couple. 

In fact, the American workforce has already changed, with roughly 1 in 4 workers aged 55 and older.

That is up 17.3% since 2016. 

Looks like we have a bona fide mess starting in 2032 when the fund is projected to start going red.

Let’s hope the lawmakers who gleefully give themselves raises can see fit to help fix the mess that has become Social Security.

The Committee for a Responsible Budget published a full interactive map and detail on what is happening on this front.

We also found a spectacular piece by Rutgers Law Professor Jon Dubin which explains the impact of this issue in detail.

It’s an informative read, and further evidence that we all need to pay attention to where our money is going and what it’s being used for.

Best Places to Live Rankings

If you are an avid reader of our monthly newsletter, you know we love our lists.

In that spirit, we wanted to share the annual rankings from U.S. News and World Report.

It wasn’t that long ago that we published this list, and Colorado ranked very highly. In fact, Erie, Louisville, and some other fine cities in our state all had top 10 rankings at one time or another.

Sadly, that is not the case in 2026. 

Using a proprietary formula, the rankings are derived mysteriously, but from the webpage:

“Cities in the rankings are evaluated using data from Applied Geographic Solutions (AGS) and U.S. News’ internal resources. AGS develops its core database and specialized indexes from both private and government sources, including the U.S. Census Bureau, Department of Commerce, the Federal Reserve and the Bureau of Economic Analysis, as well as state and local sources.”

We aren’t sure what all of that means, but when the dust settled, the best we had to offer was the fine city of Parker, who came in 70th, but is ranked the highest in Colorado.

Centennial came in at 107, with Castle Rock and Arvada at 133 and 247, respectively.

Congratulations to Parker, on being 2026’s best city in Colorado winner. 

In an oddity, the best two places to live according to the report are both in Indiana. Carmel placed first, and Fishers, Indiana placed second. 

Denver was nowhere to be found, but in fairness, there were very few metro areas that made the list. 

Only five places with more than 500,000  residents made the list.

The complete report, which is sortable in many ways, can be found here.

We are hoping to see our cities higher on these lists next year!

Tips for Moving

Preparing Your Home for a Smooth Move-Out Process

By Guest Writer Vlodomyr Zhnakin

Moving out of a home can quickly become overwhelming when multiple tasks pile up at once—packing, cleaning, organizing, and managing deadlines. Without a clear plan, it’s easy for stress to build and important details to get missed. However, with early preparation and a structured approach, the process becomes far more manageable. A smooth move-out doesn’t happen in a single day. It’s the result of planning ahead, staying organized, and breaking the work into clear stages. When handled properly, you can reduce stress, save time, and leave your home in excellent condition. 

Start with a Clear Timeline 

The first step in preparing for a move-out is setting a realistic timeline. Once your move-out date is confirmed, work backward and map out when each task needs to be completed. Packing, cleaning, repairs, and administrative updates should all be scheduled in advance rather than left until the last minute. 

Having a timeline helps you stay on track and prevents the common issue of underestimating how long everything will take. It also gives you flexibility to adjust if unexpected delays come up, ensuring the entire process remains under control. 

Declutter Before Packing 

Before you start boxing anything up, take time to declutter your home. This step is essential because it reduces the amount you need to pack, move, and unpack later. 

Go through your belongings and decide what you truly need to keep. Items you no longer use can be donated, sold, or thrown away. While this may take time upfront, it significantly simplifies the moving process and helps you start fresh in your new space. 

Decluttering also helps you avoid paying to move unnecessary items, which can reduce both cost and effort. 

Pack in an Organized Way 

Once you’ve sorted your belongings, packing should be done systematically. Focus on one room at a time so things remain organized and easy to track. As you pack, clearly label each box with its contents and the room it belongs to. This makes unpacking much easier and helps movers know exactly where everything should go. 

It’s also helpful to prepare a separate essentials box. This should include items you’ll need immediately after moving, such as toiletries, chargers, a change of clothes, and important documents. Keeping these items accessible will make your first day in the new home much smoother. 

Handle Repairs and Cleaning 

Before moving out, your home should be left in good condition. Small repairs such as patching nail holes, fixing minor leaks, or replacing broken fixtures should be completed in advance. These small tasks are especially important if you’re renting and want your full deposit returned. 

After repairs, a deep clean is necessary. Focus on kitchens, bathrooms, floors, and appliances, as these areas typically require the most attention. A clean home not only meets rental or sale expectations but also ensures a respectful handover to the next occupant. 

Coordinate Moving Day Early 

No matter if you hire a Denver moving company or ask friends and family for help, planning ahead is important. Try to book your movers early, especially during busy times when they might be harder to find. 

Be sure everyone knows the schedule, their tasks, and any special care needed for fragile or valuable items. On moving day, keep walkways clear and organize boxes to make things go smoothly. Clear communication and planning help avoid delays and confusion. 

Manage Utilities and Address Changes 

As you get ready to move out, make sure to handle your utilities and update your information. Call your electricity, water, gas, and internet providers to set up final readings or transfers. Remember to update your address with your bank, insurance company, any subscriptions, and set up mail forwarding. Taking care of these details early helps you keep getting important mail and makes your move less stressful. 

Prepare for the Final Walkthrough 

The final walkthrough is your last opportunity to ensure everything is in order before officially leaving the property. Go through each room carefully, including storage spaces, closets, and garages. 

Make sure all belongings are removed, repairs are complete, and the home is clean. It’s also a good idea to do your own walkthrough before the official inspection, so you have time to fix anything you may have missed. This step helps prevent disputes and ensures a smooth handover process. 

Making Your Move-Out Simple and Stress-Free 

Preparing your home for a smooth move-out process comes down to planning and organization. When you break the work into clear steps—decluttering, packing, cleaning, handling repairs, and managing logistics—you make the entire process far less stressful. 

Instead of feeling rushed or overwhelmed, you stay in control from start to finish. With the right preparation, moving out becomes not just manageable but efficient and well-structured, allowing you to transition confidently into your next home.

“Volodymyr Zhnakin is an Offsite SEO Specialist at Real FiG Advertising + Marketing, a digital marketing agency focused on data-driven growth. He specializes in off-page SEO, digital PR, and strategic link building, helping brands expand their online presence and improve organic search visibility.”

Monthly Award Winners

Our June award winners were Patricia Rodriguez, Socorro Gonzalez, Sandra Vidales, Maria Zapata, and Nimia Espinoza.

In the Team Leader ranks, the two were Brenda Garcia and Mayra Soto.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for June.

Queen Bee Corner

by Angela

Housecleaning done properly is a mindset. It’s a unique way of looking at the task of cleaning a home, and it is uncommon. 

Traditionally considered mindless manual labor, with no experience necessary, our ladies have, to the contrary, taken house cleaning into the realm of art.

No amount of miracle products will produce the deep cleaning that our Denver Concierge teams achieve day after day.

To our credit, we have gradually assembled a workforce over the years that is consistent with this frame of mind. 

Technically, housecleaning would not encompass other household chores like making beds, tidying up, laundry, and watering plants.

These are among the many extras we offer because over the years they have gradually been expected and included as part of our service.

Our ladies can do it all, but where they stand out is in their innate desire, a natural impulse if you will,  to make everything sparkle.

Not surface cleaned. Detail cleaned, down to the bone.

It is how they instinctively work, and one house at a time is how they have built our reputation as a stellar housecleaning company. 

Hats off to our resident artists!

Bee

25 Years of Queen Bee

Denver Concierge has been around for nearly 30 years. It seems so strange to see that in print, and we are certainly guilty of not spending time thinking about the past or how we got here.

We prefer to focus on our day-to-day work and making sure we continue to exist, hopefully for another 30.

That said, sometimes things happen that make us pause and reflect. This month’s main feature is one of those things.

Way back in 1998, when Denver Concierge was formed, it was supposed to be a full-service concierge business, walking dogs and buying groceries.

That model failed miserably.

What didn’t fail was the housecleaning. The reason? 

In 2001, the company found Angela Danessi. Along with Maria Herrera (our GM who was featured here last year, celebrating HER 25 years with the company), they paved the way for our little outfit to become Denver’s best cleaning company.

When Angela arrived, she had an unmatched background in hospitality. She had worked around the world in different hotels and was responsible for organizing housekeeping at those stops as well.

She brought those skills to Denver Concierge. 

Along the way, she has seen it all, including an ownership change in 2006. Through it all, she has been the bastion of professionalism and is the main conduit between our operations and you.

Those of you who know Angela understand that she is intensely dedicated to the company, and if you have received a text from her at 3 AM about your scheduled clean, it is amplified even further.

She truly IS the company known as Denver Concierge.

So please join us in celebrating this wonderful human being who has dedicated her life to our little company. I am sure she would love to hear from you, so if you want to drop her a line, you can do so here.

Before we let you read on, we felt it might be fun to share some fun facts about our very own Queen Bee:

Did you know that she left the U.S. as a teen to go start a life in Spain? She taught English there, and it set her on the path of being quite the linguist.

She lived in Ibiza and can tell you all about a bygone era in Spain. She also lived in England and Paris before returning here as a young adult. 

She speaks five languages, including Hindi, which she taught herself using YouTube.

Amazing, and her French, Spanish, and Italian are also impeccable.

She came to Denver by way of Taos Ski Resort and was working in the hospitality sector in Denver hotels when she and Denver Concierge intersected. The rest, they say, is history.

She has an adorable pug named Miguel, who is her daily companion and assistant as she sorts through the challenges of the day.

There isn’t enough space here to write what she has meant to the company, and to you, our clients, and partners. 

We express our gratitude for her contributions and all she has done to make us who we are today. 

Companies will sometimes say that people make the difference.

At Denver Concierge, it is our biggest difference. Thank you, Angela for your dedication and service for all these years.

We are lucky to have you.

Finally, if you really know Angela, you will understand that this attention is more than she wants,  and it’s time to move on, so off we go into our June newsletter.

This month, we cover an ugly scam targeting Microsoft users, Denver’s best neighborhoods, and how to improve your sleep hygiene. 

We also cover a big dispute going on in Bow Mar, where the natives are restless about traffic.

Read on for monthly award winners and what thoughts our 25-year-old Queen Bee might have on her tenure here.

As always, thank you for reading and for supporting our small business. Without you, none if it would be possible. 

Scary Microsoft Scam

Lots of folks use Microsoft, which seems like stating the obvious. 

The bad news is platforms like Microsoft, Google, and Apple attract all the bad actors due to their size and ubiquitous nature.

Enter Kali365, a subscription-based cybercrime platform that allows hackers with minimal technical skills to execute sophisticated phishing campaigns.

Flagged by the FBI, the platform primarily targets Microsoft 365 environments by stealing authentication tokens rather than passwords. 

This is a bad one, folks, as it bypasses MFA (multifactor authentication) and can give hackers full access to your entire Microsoft suite, including Outlook and Teams.

So, how does it work exactly? Glad you asked, here is the scam, courtesy of Purple Shield Security:

“Kali365 abuses Microsoft’s legitimate OAuth 2.0 Device Authorization grant flow — the same mechanism that lets a smart TV, conference room system, or printer sign in using a short code displayed on screen. The attack tricks a user into approving that code on the attacker’s behalf, then captures the resulting tokens.”

“The FBI advisory breaks the attack into four steps.”

“First, the lure: the victim gets an email impersonating a trusted cloud productivity or document-sharing service, containing a device code and instructions to visit a real Microsoft verification page.”

“Second, authorization: the victim goes to the genuine Microsoft page at microsoft.com/devicelogin and pastes in the code, unknowingly authorizing the attacker’s device.”

“Third, token theft: the attacker captures the OAuth access and refresh tokens. Fourth, persistence: the attacker reaches Microsoft 365 services like Outlook, Teams, and OneDrive without a password and without any further MFA challenge.”

“The reason this is so effective is that every link in the chain looks legitimate to the victim. The destination really is Microsoft’s own login portal, so URL inspection and “check the sender” training do not catch it. The user believes they are completing a routine verification, and the MFA prompt they already passed feels like proof they are safe.”

This is scary stuff, and the logical question would be, “How do we prevent this from happening”?

From Purple Shield, “The most effective response is to restrict the device code authentication flow, because almost no ordinary employee needs it. The FBI’s own guidance leads with this, and it closes the specific door Kali365 walks through.”

We know this is a lot to digest, but it is a real threat and it caught our eye for sure.

The complete article from Purple Shield can be found here.

The good news? There is a foolproof way to avoid this deception.

Never enter a device code unless you personally initiated the sign-in.

We hope this helps keep you and your organization safe from these bad actors.

Denver Best Neighborhood Rankings  

Every year, 5280 Magazine provides its ranking of Denver’s best neighborhoods.

Since we visit and clean folks all over town, we are always curious as to the impressions of the best places to live in Denver.

Just to ground you in the methodology, 5280 uses a livability formula (“The Process”), taking into account statistics on home values, school performance, and safety, plus those hard-to-quantify qualities like cultural offerings, food access, walkability, green spaces, and more.

2026 brought some massive changes to the rankings, and we are sure you want to dive in so here we go.

The quaint little neighborhood pictured above is your 2026 winner, Wash Park.

Interestingly, Wash Park was only 14th last year, and last year’s winner, Berkeley, dropped all the way to 25th.

This was largely due to a cooling housing market in the northwest sector, where average home prices dipped from just over $1 million down to around $950,000.

The big risers in 2026? Baker and Skyland, who ranked 45th and 47th, respectively, in 2025. 

The most expensive neighborhood? Hilltop, with an average home price of $2,022,680—that’s about $129,000 more than Washington Park, which is the second most expensive neighborhood in the city.

We love this stuff, and we are sure it will stimulate much debate. 

The complete article, methodology, and details of the full study can be found here, courtesy of 5280 Magazine. 

For the record, we love all the neighborhoods we clean in Denver!!!

Bow Mar Access Controversy   

When all else fails, put a gate in.

At least that seems to be the position of the folks in Bow Mar, a quiet enclave that sits between Denver and Littleton. 

It seems that this quiet little area is suffering from what is known as a “high-speed-cut-through” that is endangering residents.

From the article in the Post (paywalled), “Bow Mar residents say nothing else the town has tried over the years to slow drivers has worked — be it speed bumps, roundabouts, narrowing the roads with striping, or imposing a 20 mph maximum speed throughout town.”

“We’ve tried everything,” Charli White, a 3-year resident of Bow Mar, told the trustees this week. “It still feels like it’s not safe.”

“Bow Mar said it issued 294 traffic citations last year, including 127 speeding tickets and 49 traffic arrests. There were three DUI arrests in 2025.”

“Through April this year, the town has stopped 117 drivers, with 45 speeding tickets issued and 15 traffic arrests made. Two of those drivers were suspected of being drunk.”

The other side of the argument from the article is the “Privatization of access only to the residents of Bow Mar by installing a gate that only their residents can raise,” noting that Denver’s city line abuts Bow Mar’s entrance sign. “We can’t have our public right of way being turned into your private driveway.”

Wow, what a mess. Now the neighboring communities are considering traffic revisions of their own.

Denver is looking into whether it should drop a barricade across South Sheridan Boulevard just north of Bow Mar’s entrance so that nobody — including Bow Mar residents — can move through.

This has turned into quite the battle, and while we don’t have a “horse in the race” as they say, we can certainly appreciate both sides of this one.

We hope that cooler heads prevail, and an equitable situation can be found.

The complete article, courtesy of the Denver Post, can be found here.

9 News did a free recap of this situation, and their take can be found here.

How Do You Sleep?

Sleep hygiene is a term that gets thrown around a lot. It’s a fancy way of saying we need our sleep and when it gets out of whack, we suffer.

When we came across this article on Medium titled “8 Brutal Truths About Sleep Positions Most People Learn Too Late”, we felt compelled to share.

From the article, “Most people assume they know how they sleep. Research suggests many of them are wrong.”

“You spend a third of your life lying down —roughly 25 years in a position you never consciously selected but return to night after night. And that position is either quietly healing you or quietly destroying you while you have zero awareness of it happening.”

The good news is that there are only a handful of ways to sleep. Stomach, sides, or back. It seems there are pros and cons to each of these (although some are just cons). 

As side sleepers ourselves, we decided to investigate that angle (no pun intended). Here is what we found:

“Not all side sleeping is equal. Your body is not symmetrical, and almost nobody accounts for this.”

“Your organs aren’t arranged symmetrically, which means gravity affects them differently depending on which side you sleep on.”

“When you sleep on your right side, your stomach sits higher than your esophagus, making it easier for stomach acid to move upward. Researchers in the Journal of Clinical Gastroenterology measured esophageal acid exposure directly and found that right-side sleeping produced significantly longer acid exposure than left-side sleeping.”

A 2023 systematic review and meta-analysis found the same pattern across the broader literature.

Wow, interesting. The article also covers stomach sleeping (bad), fetal position (semi-bad), and the semi-myth of sleeping on your back as the best solution.

The article also covers the correct pillow height and how pregnant women should sleep as well. Fascinating stuff.

The complete article on Medium can be found here.

We also found an article (free) from Hartford Health care and it covers many of the same ideas here.

When we were younger we would joke, “We can sleep when we are dead”. 

After reading the real effects of sleep deprivation, we now realize that, ironically, we might have been accelerating that process.  

Sleep well and stay healthy, Denver!

Monthly Award Winners

Our May award winners were Sandra Vidales, Josefina Quinonez, Maria Zapata, Patricia Rodriguez, and Nimia Espinoza.

In the Team Leader ranks, the two were Natalia Olivas and Laura Varela.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for May.

Queen Bee Corner

by Angela

This month, I am celebrating 25 years with Denver Concierge.

20 years ago, I morphed into Queen Bee and never looked back. 

The rare mishap or less-than-stellar moments aside, it has been such a rewarding and fulfilling journey that the years have given me a way of life more than a job. 

Much of this can be attributed to the Denver Concierge family, who have shared this (sometimes bumpy but never boring) ride with me.

People make a company, and we have the best clients, staff, and owner anyone could hope for.

Result: Queen Bee for a quarter of a century! 

Thanks for the memories! 

Bee

Summertime Blues 

Well, not really, but we hope it caught your attention!! We don’t usually feel “blue” but like most people, we do every now and then.

What has us “blue” this time of year?

Glad you asked, the correct answer is “last-minute cancellations”.

Denver Concierge has been around for nearly 30 years. In that time, we have attempted to create a service that people love and don’t want to live without. As a rule, we don’t have too many problems that we can’t solve, but this one is the bane of our existence.

Why is this a big deal? We know that “life happens”. Sometimes a child wakes up sick, or a pet emergency, who knows, but we have seen it all. In fact, we expect stuff like this to happen. 

The problem isn’t with cancellations; it’s when we load up a vehicle, come to a home, only to be locked out or turned away. Some cleaning companies pay by the job, but we do not.

This means we are paying for that team to sit around (or worse, get sent home) because we didn’t have any idea until we arrived at the home.  That team won’t have work either until their second house, which is later in the day. It’s a problem as you can see.

The solution is simple. We just need some notice.

We never want to start charging cancellation fees. In order to do that, we simply need some time to readjust our schedule and workforce. 24 hours is the bare minimum for us to rearrange our schedule, and 48 would be preferred (and appreciated).

If you cancel by those criteria, no problem. We can adjust and get on with our week.

You may have seen a text from Angela reflecting our increased attention on this topic. The truth is, it isn’t meant for everyone. Most of our clients are courteous and don’t ever cancel, which we are grateful for.

But the last-minute, day-of cancellations affect not just the team and first house.

This includes downstream clients who may be expecting us at noon, only to get a call to see if we can come earlier. This isn’t a scheduling quirk; it’s a last-minute cancellation, and we are scrambling to put that team to work.

In January, we mentioned price increases. One of the ways to keep our service affordable and efficient is to manage cancellations more closely, so here we are.

At this point, we are not planning to begin charging for late cancellations, but that could change if we don’t get it reeled in.

We felt that communicating this “pain point” might increase awareness and help us keep our costs (and yours) down. 

For now, that is enough of that painful subject. Let’s move on to some very interesting nuggets that we have come up with around the Front Range.

In this last newsletter before summer, we cover what we (and others like Netflix and 5280 Magazine) think is the best seafood in Denver. We also review skyrocketing homeowner insurance premiums, an update, and some news out of DIA, and the alarming proposal to reverse TABOR in Colorado.

All of this, our monthly winners, and Queen Bee? Who could ask for more?

Thanks for reading, as always, and we hope you have had a magnificent spring!

Best Seafood in Denver

Now that’s a big claim!! 

In a city with so many seafood places, it’s a very big claim.

Our friend Paul Brock owns a unique seafood place up in Westminster, called Big Mac and Little Lu’s.

Every day, fresh seafood arrives at Paul’s restaurant straight from the Atlantic Ocean. Due to his roots in Florida, Paul knows many of the fishermen and can usually tell you where the fish you are eating was caught, and when.

Back during COVID, Netflix was running a series called “Fresh, Fried and Crispy”. Big Mac’s was selected for the show and actually won in Denver, beating out well-known establishments in the city.

The biggest headline? Yellow Scene recently published its list of restaurants in and around Denver, and Big Mac’s beat out Jax Fish House as the Editor’s Choice.

Finally, 5280 Magazine published its list of Best Seafood in Denver, and Paul’s restaurant was listed first. 

Wow, that’s a lot of accolades for a tiny shop in Westminster. It has long been one of our favorite stops, and we highly recommend a visit north to see for yourself!

When you do, try the hogfish, which may be the most flavorful fish we have ever tasted.

Mention that you saw this article when you visit, and Paul will make sure you get a little something special.

We hope you enjoy this island gem as much as we do. More info can be found here.

Colorado Homeowners Insurance Surge

It sure seems like Coloradans are getting hit from all sides. 

Our housing market is fairly stagnant, with lots of price cutting. 

Interest rates are still a bit high, which is certainly affecting the market too, along with property tax increases that are hitting many of us hard.

On top of it all? Homeowner’s insurance is skyrocketing.

What is going on in Colorado that is causing this? Two key issues are crushing both insurance companies and homeowners.

1. Roof/Hail Damage
2. Wildfires

We all know about the Marshall Fire. We also know that we live in one of the hardest hit areas by hail.

The result? Massive premium increases, or worse, getting dropped by your carrier, which is much more common nowadays than ever before.

Lending Tree did an interesting article on the insurance market, and found that Colorado, Iowa, and Minnesota have had the steepest premium surges. 

Ours have doubled since 2020, at 100.8%. Yikes.

Bankrate did a similar study and our state came in 8th, based on average annual premium.  Better, but not good.

The worst part is that the industry has put in many safeguards to limit its liability, mainly around roof replacement.

Using depreciation tools and the sneaky change of using a percentage of your home’s value as a deductible are just a couple of ways they protect themselves.

Finally, the Denver Post (paywalled) did a great piece on this crisis, and it can be found here.

There are some good ideas in there about how to make the best of this situation, but short of shopping around, there aren’t many solutions.

The End of TABOR?   

What is TABOR? Well, for you historians, it is not Horace Tabor, known as the Silver King, that is a story for another day.

TABOR, or the Taxpayer Bill of Rights, is a Colorado amendment that was passed into law in 1992.

Specifically, the TABOR (Taxpayer’s Bill of Rights) is an amendment to the Colorado Constitution that limits how much tax revenue the state and local governments can collect and spend. It restricts annual budget growth to the combined rates of inflation and statewide population growth. 

This is how TABOR works, in a nutshell:

• The Spending Cap: The total amount of money the government can keep is calculated annually using the previous year’s cap, multiplied by the percentage change in the Denver-area inflation rate and the state’s population.
   
• Voter Approval: Elected officials cannot increase tax rates or create new taxes without direct voter approval. Voters also must approve any debt issuance. 
   
• The Refund: If the government collects more revenue than the cap allows in a given fiscal year, the surplus must be refunded to taxpayers. 

Refunds are then issued to taxpayers, and most of us have benefited from TABOR refunds over the years.

So, what’s the big deal? From the article on Colorado Politics:

“Tucked deep within the hundreds of pages of the proposed $46.8 billion 2026–27 state budget is a line item showing $306.1 million in savings — achieved by canceling Taxpayer’s Bill of Rights refunds.”

“Gov. Jared Polis has recommended withholding TABOR refunds in both 2026–27 and 2027–28. His budget proposal says the state accidentally overpaid $306.1 million in refunds during the 2025–26 fiscal year.”

“According to the governor’s office, the overpayment stemmed from federal budgetary changes that affected how the state calculated revenue for 2024–25. Those revised calculations led to higher-than-appropriate refunds being issued in 2025–26, according to the Polis administration.”

The problem with this proposal? It is likely illegal, and the Joint Budget Committee is pushing back on the proposal.

This feels like another way for the state to take money from taxpayers, and we sure hope you are as concerned as we are.

With all of the inflationary and cost pressures on Colorado residents, this is just another reminder that we need to hold all government agencies accountable for plans like this.

The Denver Gazette did a comprehensive piece on this, including the chance of legal action against this proposal, and it can be found here.

DIA Update

Over the years, we have covered the DIA Great Hall project with a wary eye.

Numerous cost and time overruns, leadership changes, and a budget that didn’t seem to matter got DIA a lot of unwanted attention.

The good news is that it is finally due for completion by late 2027.

Last year, the East Security Checkpoints were opened and provided relief to that side of DIA. The new checkpoints are speedy and seem to be way more efficient than the old design. 

The final phase will include new localized seating areas, a bar, and expansive entertainment spaces.

It will also include a $3.6M crystal cottonwood tree. Yep, you read that right. Click here to learn more.

You may not have heard, however, that DIA is going to add walkways beneath the airport to all concourses.

This should debunk all of the urban legends surrounding DIA, and what is underground, and boy, there are some doozies.

From the paywalled article in the Post regarding the walkways:

“Denver International Airport officials plan to convert a dormant underground tunnel into pedestrian walkways, creating an alternative people-moving system so that air travelers and workers no longer have to rely on DIA’s trains for reaching concourses.”

“Design work will begin this year on the project to repurpose this existing baggage tunnel, adjacent to a tunnel that carries the electric trains, at an estimated cost between $300 million and $700 million, Denver Mayor Michael Johnston said.”

“Construction is scheduled to start next year, with the 17-foot-wide walkways opening in 2028.”

Very cool, and in a fit city such as ours, many of us will opt for the walk over the train experience at DIA.

The complete plans for the final phase of DIA can be found here, courtesy of FlyDenver.com.

We look forward to this project being completed and for DIA to be a great place to fly in and out of.

Safe travels, folks!

Monthly Award Winners

Our April award winners were Patricia Rodriguez, Sandra Vidales, Maria Zapata, Maria Concepcion Reyes, and Rosario De la Rosa.

In the Team Leader ranks, the two were Martha Rosales and Socorro Ibara.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for April.

Queen Bee Corner

by Angela

Happy summer!

It’s vacation time and many of our Denver Concierge clients will be travelling to foreign lands and exotic destinations.

Don’t forget to text with schedule updates or any request that you would like us to take care of while you’re away. We love to hear from our clients, wherever they are.

We even love hearing from our clients when something does not go quite right during a clean.  Of course, we are partial to a compliment but if there is a complaint or negative feedback we honestly would prefer to hear about it. 

No need to worry that it will result in punishment or harsh words to the ladies. All concerns will be used as a training tools or gentle yet serious reminders. 

We know our employees well after so many years, and anything remiss is not done on purpose. They truly want to please and your comments help them better understand your specific needs or pet peeves.

 Safe Travels!  Send us a postcard!

Denver May Happenings 

Welcome to May, everyone, and our latest newsletter. Of course, it’s not quite May yet, but we like to be ahead of the curve. 

We always try to do our best to keep you informed about things going on in our fine town, and this will be no exception. May 2026 will be a busy month in Denver. 

The weather is wonderful, and so much to do in Denver. We hope you find lots of fun things to do below! Read on for the good stuff!

May Happenings

• Cinco de Mayo Festival (May 2-3): A major celebration at Civic Center Park with music, food, and over 300,000 attendees.
• Denver Mini Derby: Corgi races, live mini horses, and the Derby live on TV
• Denver Fashion Week Spring ’26 (Early May): Showcasing local and national designers.
• Denver Arts Festival (Memorial Day Weekend): A celebration of Colorado artists and fine art.
• Memorial Day Events: Various events across the city, including community markets (see below)
• Outside Festival (May 31-June 1): Featuring music by Khruangbin and Lord Huron, adventure films, and outdoor experiences at Civic Center Park.

Markets & Festivals

• City Park Farmers Market: Opens for the season, offering local produce and goods.
• Horseshoe Market: A popular spring market featuring local vendors and vintage finds.
• Sloan’s Lake Spring Bazaar: A shopping event featuring local makers and food. 

Of course, don’t forget about Red Rocks Amphitheatre, the Denver Art Museum, Denver Botanic Gardens, and Union Station & Lower Downtown (LoHi), to name just a few more.

We would also be remiss if we didn’t pause to honor the fallen on Memorial Day, which occurs on Monday, the 25th. We will be closed to honor the memories of all who made the ultimate sacrifice for our freedoms.

Finally, read on for even more informative stuff. This month, we provide the final answer on whether true multitasking really is possible (spoiler alert: it is not).

We also go into a massive update by Google Maps, a report on where people (and companies) moved in 2025, and some pretty big changes proposed for RTD in Denver.

Whew, that’s a lot. We hope you enjoy reading it, and we will see you here next month!!!

Attention Multitaskers! 

We all think that we can “multitask”. 

We used to, until we decided to find out if it’s true. 

Turns out, it’s not. Not even close.

Think you’re great at multitasking? Answering texts, listening to a podcast, and finishing work at the same time?

Your brain may disagree.

A new study out of Germany suggests that people can’t truly do two tasks at once, even after lots of practice. Instead, the brain quickly switches between tasks, which can still slow performance and increase mistakes.

The research, conducted by scientists from Martin Luther University Halle-Wittenberg, the University of Hagen, and the Medical School Hamburg, was recently published in the Quarterly Journal of Experimental Psychology.

In the study, volunteers were asked to complete two tasks simultaneously. 

They had to use their right hand to report the size of a circle shown briefly on a screen while also saying whether a sound played at the same time was high, medium, or low.

Researchers measured how quickly participants responded and how many errors they made. The test was repeated for up to 12 days.

Eventually, speed improved, and fewer mistakes were made. Earlier research suggested that training might allow the brain to handle two tasks at once, otherwise known as “dual-tasking.”

But the new study found that’s not really happening.

“This phenomenon, known as virtually perfect time sharing,  has long been considered evidence of true parallel processing in the brain and proof that our brain is capable of unlimited multitasking. The results of our study clearly contradict this assumption,” said lead author Torsten Schubert, a psychologist at Martin Luther University Halle-Wittenberg.

Researchers also found that even small changes in the tasks made people slower and more likely to make mistakes.

“Our brain is very adept at sequencing processes so that they no longer interfere with each other; however, this optimization has its limits,” Schubert explained. 

“In particularly challenging situations, our cognitive apparatus therefore tires very quickly and becomes error-prone,” he added.

What’s more, “our results show why multitasking can often be risky in everyday life, despite routine, for example, when driving and talking on the phone at the same time,” Tilo Strobach, a professor at the Medical School Hamburg, added.

The research could also help improve safety in jobs that require handling several tasks at once, such as air traffic control or translation.

“Our study sheds new light on the limits of human information processing,” said University of Hagen psychology professor Roman Liepelt.

“Understanding such cognitive bottlenecks is crucial for improving work processes, learning environments, and safety measures in everyday life,” Liepelt said.

We found an informative piece courtesy of the Neuro Leadership Institute, and it can be found here.

The days of glancing at our phone while driving sure seem dumber now. 

Stay safe Denver, and focused!

Google Maps Update

We use lots of different map/navigation apps.

From the standard maps included with our phones, we have tried others that we like, such as Waze, as well.

The Google Maps app was always one that we rarely used. Of course, we mostly use iPhones, so Apple Maps gets the brunt of our navigation work.

We also realize we are in the minority, as Google Maps has what some believe to be 70% market share globally.

On March 12, Google released its biggest Maps update since 2009, and it’s cool enough that anyone not using Google Maps may want to take a second look.

They have launched 3D, as well as some cool features that benefit the driver, including more emphasis on AI via Gemini.

From the article on Fast Company, “Maps’ single most significant update is to the 2D navigation we’ve grown so accustomed to over the last 17 years. Now, the camera has been tilted down to reveal a real-time 3D map—complete with buildings, crosswalks, and off-ramps.”

“What may sound like a glitzy gimmick is all about lowering cognitive load by de-escalating the oft-stressful experience of being told where you need to turn next but not actually following where that is in real life.”

“Hopefully [3D] means that it’s more relatable,” says Paolo Malabuyo, director of UX on Google Maps. “So it’s much easier for you to know, ‘Oh, I’m here, and I know where I need to go in a couple of blocks.’ ‘Oh, there’s a stop sign. ‘So as I’m coming up to that maneuver, I’m much calmer than I normally would be.”

“Practically speaking, it’s easy to see Malabuyo’s point. Overpasses, for instance, are tricky to scrutinize on a 2D map. But in the redesign, natural shape and shadow demonstrate that they are different than a flat intersection.”

We are excited about the changes to Google Maps, and it looks like the updates will make us all safer and more efficient than the old version did.

Happy navigation, Denver!

Where People Moved 2025   

Sometimes, we know it seems like we are picking on Denver, and sometimes on Colorado directly.

Truth is, we love it here. Over the nearly 30 years we have been in business in Denver, we have seen many ebbs and flows.

We do support our fine city and state in spite of some of the news that we report.

So, don’t shoot the messenger when we tell you that Colorado has a migration problem with both people and companies.

We gathered data from a number of different sources, and all roads lead back to the same problem. 

People (and companies) are leaving.

The photo above, courtesy of Visual Capitalist, shows that Colorado ranked 33rd, with a loss rate of -4.6 per 10,000 residents in 2025.

Further data courtesy of Allied Van Lines does not reflect any better on our state, with Colorado ranking among the top “outbound” states in 2025.

On top of the population exodus, it seems businesses are also exiting our state.

This report, courtesy of CBS Denver, illustrates the problem, and things have gotten to the point where more than 200 business and civic leaders signed a letter to Gov. Jared Polis, Sen. John Hickenlooper, Denver Mayor Mike Johnston, and Democratic gubernatorial candidates Michael Bennet and Phil Weiser.

It warns of dire consequences if Colorado doesn’t become a more welcoming place for job creators.

From the CBS report, “We are going to be hurting Coloradans not just now, but the next generation, the next generation after that. And we just want to course correct,” said tech entrepreneur and investor Dan Caruso.

Caruso led the letter that calls for a “bipartisan 20-year strategy” aimed at making Colorado the “premier technology and innovation ecosystem.”

“Certain states are winning, and other states are losing. And let’s make no mistake about it, we’re in the losing camp right now,” Caruso said.”

“While U.S. News & World Report found Colorado is the 11th best state for business — down from fourth best in 2022 — a study commissioned by the Colorado Chamber found we are also the sixth most regulated state.”

The most comprehensive look at our net migration problem can be found here, courtesy of the Common Sense Institute.

It’s fairly obvious to us that change needs to take place in our state, or this will continue to happen. 

We fully support all plans to make Colorado more business-friendly, and we are hopeful that our leadership can figure it out.

Before it’s too late.

Denver RTD Cuts

Looks like big changes are coming at Denver RTD.

Like, a 20% reduction in service type of changes, as early as 2027.

It seems in spite of numerous tax increases being approved in Denver last election cycle, that the Denver RTD program is deeply in the red.

Overall, RTD is facing a $215 million budget deficit, and the money has to come from somewhere. 

Operating with a budget of $1.5 billion, a 20% service cut would reduce RTD spending by about $62 million.

From the paywalled article in the Post, “Director Karen Benker, who leads RTD’s finance committee, is challenging the cuts. Benker has proposed fare increases to raise revenue, furlough days for managers, ending overtime pay for bus and train operators, corporate sponsorships, debt refinancing, and a tougher crackdown on bus and train riders who don’t pay fares by installing turnstiles at Denver International Airport.”

“Cutting service by 20% is crazy. Combined with the reductions already made during COVID, these proposed cuts risk pushing RTD into a downward spiral,” Benker said in an emailed response. “I cannot support the level of cuts currently being proposed by management. RTD needs to get to work — dig in, tighten up the numbers, and identify the funding required to avoid severe service cuts. Customers come first.”

With RTD ridership down nearly 40% since 2019, they are hopeful of a state grant this May for $40 million, or another 16% of cuts will need to happen immediately.

Tough times for RTD and our city for sure. Here is hoping they can work things out and save public transportation in Denver.

A non-paywalled cover of this story by Denver 7 News can be found here.

Monthly Award Winners

Our March award winners were Patricia Rodriguez, Maria Zapata, Yesica Censo, Aurora Dominguez, and Rosario De la Rosa.

In the Team Leader ranks, the two were Haydee Espinosa and Brenda Garcia.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for March.

Queen Bee Corner

by Angela

It’s been six years this spring since COVID-19 changed all of our lives.

As a working presence in so many Front Range homes, Denver Concierge has witnessed many home trends that not only emerged during our time in quarantine but continue to exist today.

The last six years have ushered in a novel, innovative home design mix tailored to personalized lifestyles, supporting more time at home.

The way we live has shifted from a traditional mindset to an inward and utilitarian vibe. 

Homes are being reconfigured to include specialized activity rooms that, in many cases, replace what were once go-to destinations. Some of the more forward-thinking and cutting-edge rooms we have seen include the following creative solutions.

The Art Room, equipped with a variety of art supplies, easels, and pottery tools, often serves as a mini gallery for curated art collections.

The Music Room, which is more than a spare room with instruments, actually encourages play, practice, or simply listening without distraction.

The Dog Shower Room is a dedicated addition designed to clean pets, an area equipped with a special tiled bathing station.

The European-inspired Cantina is a specialized cellar room in the basement for storing homemade food, wine, and curing meats. Ideal for intimate wine tastings.

The Wellness Room for yoga, meditation, or relaxation, often appointed with calming, biophilic elements, at times adjoining The Indoor Atrium.

The Indoor Atrium integrates natural elements like plants and enhanced lighting to connect with nature within the home.

The Zoom Room Office is a curated space designed for video conferencing, often with tailored lighting, acoustics, and backdrops.

The High-Tech Media/Gaming Lounge is soundproofed for high-performance video gaming or immersive movie viewing experiences.

Our home has become our fortress, a sanctuary that reflects personal identity, acting as a mirror for our inner lives and a place for emotional connection.

Mood matters more than novelty.

Feeling more than flash, all in the confines of our own four walls.

 Considering the level of ongoing frustration experienced at many airports these days, a “staycation” with any or all of the above amenities could easily rival most any vacation requiring actual travel.

Bon voyage and hats off to all of our creative clients!

Bee

Spring Cleaning & Mental Health 

As flowers bloom and sunlight fills our homes, spring cleaning becomes more than just tidying—it’s a powerful way to declutter not only our homes but our minds as well!

Science shows that clutter isn’t just visual noise; it can overload your brain. Research from Princeton University reveals that messy environments increase cognitive overload, making it harder to focus and process information.

A University of Connecticut study found that reducing clutter directly lowers stress levels, helping people feel happier, less anxious, and more confident.

In fact, women living in cluttered homes often show higher levels of the stress hormone cortisol throughout the day, while those in organized spaces report better moods and even improved sleep.

The act of decluttering itself delivers rewards, too. Each completed task triggers a release of dopamine, your brain’s “feel-good” chemical, creating a wonderful sense of accomplishment and motivation that builds self-esteem.

Add the magic of aromatherapy, and the benefits multiply!  Incorporating essential oils like refreshing lemon (for focus and energy), calming lavender (for relaxation), or invigorating peppermint turns cleaning into a sensory treat. These natural scents can uplift your mood, reduce nervousness, and create a serene atmosphere that lingers long after the dust is gone.

Spring cleaning offers the perfect self-care ritual: open the windows, let in fresh air and light, move your body, and watch your space—and your mind—transform.

Your home will sparkle, and your outlook will brighten along with it.

Newport Institute did a great piece on spring-cleaning both your home and your mind, and it is here.

At Denver Concierge, we’re passionate about creating peaceful, healthy environments that support your whole well-being. Ready for a stress-free refresh with that extra touch of calm?

We are standing by to help.

In this month’s newsletter, we cover lots of stuff going on in and around our fair city. Read on to learn about Denver dumping Flock, its $1B investment in our roads, Colorado’s debt problem, and all the perks of Amazon Prime!

We hope you love it as much as we do!

Happy spring, everyone, and here is to refreshing our physical and mental spaces!!!

Flock Camera Controversy 

Have you heard of Flock?

We hadn’t until Denver implemented them citywide way back in 2024. The initial rollout included 111 cameras at 70 intersections.

Flock is an AI-driven network of surveillance cameras that can capture all of the following:

• Vehicle Fingerprint® Technology: Identifies unique vehicle characteristics like rooftop racks, decals, and custom wheels.
• Timestamp & Location: Creates a searchable, time-stamped log of vehicle movements.
• Real-time Alerts: Detects stolen vehicles, vehicles involved in crimes, and suspects wanted by law enforcement.
• Shared Network & Search: Allows users to search for vehicles across the Nationwide Flock Network to track suspect vehicles.
• License Plate Recognition (LPR): Identifies plates regardless of whether they are damaged, temporary, or missing. 

So, what is the controversy, you ask? 

Well, it stems from privacy concerns, including issues regarding data sharing, potential risks to civil liberties, and a lack of transparency.

Also, an investigation revealed that despite local policies, the collected data was accessible to external law enforcement agencies.

On top of it all, the city renewed its contract with Flock, in October of 2025, with no public review or vote. This was met with quite the outcry, as featured here in Denverite.

Well, time to backtrack, folks, as 9News reported, Denver is dumping Flock.

The new vendor? Axon, which already provides body cams and tasers to the Denver Police.

The full article covering the change to Axon, courtesy of Denverite, can be found here.

Walking the fine line between safety and government overreach has always been a challenge. 

We certainly hope that Denver can strike a healthy balance.

Hidden Amazon Perks

Good old Amazon Prime. I would bet a good many of you are subscribers, if for no other reason than free shipping.

If you are like us, you didn’t know about the hidden perks of Amazon Prime.

Denver Concierge to the rescue, because we are here to reveal all the ways you can make your Amazon Prime membership work even better.

We are guessing that most of you know about Amazon Music. If you are using Spotify, Apple Music, or any other service, Amazon Music can replace them, as it is included with Prime.

Amazon is also linked up with Whole Foods and offers Prime Member Deals, which give members discounts of 10% to 20% on selected items marked with blue Amazon stickers. 

You can also get same-day Amazon Fresh deliveries for groceries.

Also, Prime members get free access to Prime Reading, a virtual library where you can borrow as many books as you like.

If Kindle is your thing, anyone with a Prime membership gets one free Kindle book a month, as well as regular discounts on selected titles.

You like shoes? Amazon owns Zappos and provides a number of benefits to linking your accounts.

Prescription drugs can also be a source of savings with RxPass, which offers big discounts on medications.

Amazon Prime members get 5GB of unlimited storage for photos, and big discounts on Shutterfly, the online photography company.

Finally, there is a free GrubHub membership, which can save you $10/month.

There are even more ways to get the most from your Amazon Prime membership, and we thank CNet for this exhaustive list.

The most comprehensive list of all things Prime is found here, courtesy of Amazon directly. 

We also love the piece we found on “Amazon Prime Tips and Tricks” which shares lots of ways to maximize your Prime membership.

We hope this helps you unlock your Amazon Prime membership! Happy shopping!

$1Billion Road Project

Last month, we covered the Alameda Avenue drama in Denver.

As if that wasn’t enough, the recent announcement of a $1B road project in Denver has folks equally riled up.

From the article on Hoodline, “Denver is charging ahead with a sweeping, nearly $1 billion plan to rework city streets, cutting back space for cars in favor of bus lanes, bike facilities, and safety upgrades.”

“The program blends quick curbside tweaks with major corridor rebuilds, and it is already dividing the city: transit advocates and safety groups cheer the ambition, while many drivers and some businesses brace for slower commutes. City officials say the focus is on high-crash corridors and historically neglected neighborhoods as part of a broader push to reduce traffic deaths.”

“As reported by The Denver Post, Denver’s Department of Transportation and Infrastructure has identified more than 500 traffic-calming projects that together total nearly $1 billion, with most of the work expected to wrap up by 2032.”

“The package leans on roughly $441 million in voter-approved bond debt and includes big-ticket work such as an East Colfax reconstruction estimated at $280 million. Reporting on the plan also highlights DOTI’s growing operating scale and the administration’s stated priority of fixing high-accident and historically neglected corridors first.”

The major projects include West 38th Avenue, Evans, Speer Boulevard, 8th Avenue, Santa Fe Drive, West Mississippi, and 17th/18th Avenues, to name just a few.

There are also 500 other street projects spanning the city.

Big, ambitious projects invite criticism, and plenty of residents are not sold.

Business groups and many drivers warn that narrowing major arterials or reallocating lanes to buses and bikes could trigger longer backups and push frustrated motorists onto smaller neighborhood streets.

Opponents cite anecdotal increases in commute times on reconfigured corridors and argue that the city needs to show clear, block-by-block benefits before it reshapes some of the most heavily used routes in Denver.

Details on this project can be found in the Denver Post’s recent article here.

Looks like lots of road construction is in our future. 

Colorado’s Debt Problem

Some rankings are just not good. This one caught our eye, as it relates to overall consumer debt in our state.

Utilizing criteria involving total average debt outstanding by every adult with a credit score, it revealed that Colorado is leading the country in consumer debt.

In fact, the average Coloradan owes about $90,540 in consumer debt, which leads the country.

The lowest? West Virginia has an average of only about $36k.

So, what do we attribute this to? Well, the good news is that 3/4 of that debt is in the form of mortgages, which sounds great.

The problem with that is that the appreciation of property values in Colorado has skyrocketed. Anyone who bought after about 2021 could face a difficult time selling their home should they need to. 

Along with mortgages, Colorado is among the leaders in college costs and student loan debt. 

Don’t forget vehicle debt, with the average Coloradan carrying about $36,000 in auto loans. Yikes.

Add it all up, and it becomes very financially unhealthy, and that is before factoring in credit card usage.

On top of it all, Colorado now ranks 3rd in the most expensive places to live in the U.S.

From the article in the Denver Post, “The three greatest obstacles to building wealth are debt, inflation, and taxes. Broadly speaking, there are two types of people in the economy: those who pay interest and those who collect it. At present, Coloradans as a group appear to be on the wrong side of that divide.”

The link to the Post article (paywalled) can be found here. It’s a good read and a reminder of how excessive debt can cripple financial futures.

Monthly Award Winners

Our February award winners were Patricia Rodriguez, Josefina Quinonez, Nimia Espinoza, Maria Zapata, and Aurora Dominguez.

In the Team Leader ranks, the two were Mayra Soto and Socorro Ibarra.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for February.

Queen Bee Corner

by Angela

It is, indeed, time for spring cleaning. 

But why do we do it?  Well, we do it because we are Denver Concierge, but where did the actual idea come from?

The seasonal motivation for spring cleaning was part of ancient cultural and religious traditions, including the Persian New Year, Jewish Passover, and Chinese New Year.

The lighter days highlighted the accumulated winter soot and grime from winter heating, and open windows cleared out the winter air. 

Cleaning in general is widely considered an evolved, instinctual behaviour inherited from our hunter-gatherer ancestors.

Much like our fight or flight instinct, or fear of heights or loud noises, it is a survival tactic. 

See, 10,000 years ago, the hunter-gatherers’ survival depended on how they reacted to and coped with the threats in their environment.

They organized their camps into different areas to keep their diverse activities separate.

An area for the butchering of meat, an area for cooking, and one for tool making, for example.

They kept the camp clean and free of insects by covering the ground with sand and vegetation, which is easily replaced. 

A clean camp was equal in importance to food and water. 

Today, a clean home is a healthy home. 

It’s still a jungle out there. Just 10,000 years later.

Bee

Spring Things 

Well, heck, the official start of spring is coming, arriving on March 20th. We aren’t sure what to think, as our lack of winter (and the resulting moisture) has our plants and trees confused, and even some of our lawns.

This winter has been nothing like what we have seen in a very long time. We are sure hoping that we get some moisture before summer gets here, or we will have drought conditions for sure.

However, our dry winter doesn’t change the fact that spring is on its way. In that spirit, we wanted to give our take on some of the most important things you can do to get your home ready for the even warmer months ahead.

• Concrete & Exterior Care: Inspect driveways and patios for cracks caused by freeze-thaw cycles, seal concrete, and remove accumulated sand or ice melt to prevent damage.
   
• Drainage Management: Monitor moisture, especially near foundations. Ensure snow (if we get any) is not piled against the house, and, if necessary, create small trenches to direct water away from the foundation.
   
• Irrigation/Sprinkler System: As temperatures rise, turn on your sprinkler system, check for leaks, broken heads, or other damage from winter, and prepare it for the growing season.
   
• Gutters & Roofs: Clean out accumulated pine needles, leaves, and debris from gutters and downspouts to ensure proper water flow during spring rains. Inspect roofs for damage or leaks caused by heavy snow.
   
• Landscaping Preparation: Clean up debris, remove dead plants, and prepare garden beds for new planting as the ground thaws.
   
• Indoor/Outdoor Transition: Clean and service your HVAC system (AC unit inspection) as you move away from furnace-dependent heating.
   
• Safety Check: Replace batteries in smoke and carbon monoxide detectors, especially if you haven’t done so since autumn.
   
• Storage Swap: Transition your garage or shed, moving snow blowers and shovels to the back and bringing out rakes and gardening tools. 

What about the inside of our homes, you say? We have some ideas there as well! How about a list of 25 spring decor ideas courtesy of the Pioneer Woman?

Living Spaces also did a “Top 10 Spring Decor Trends” and it can be found here. If you want to learn about biophilic designs, this is your place.

For those of you on a budget, 5280 Magazine gives us the foolproof, less than $100 ideas to refresh your home for spring.

Oh, and lest you forget the wonderful deep cleaning that Denver Concierge provides every time we come. 

We hope you have a wonderful March and welcome spring in with the appreciation it deserves!

The Power of Self Talk 

Do you talk to yourself? We sure do.

It only becomes a problem when we do it out loud.

Seriously, though, new research is showing that the way we speak to ourselves can directly influence our health, both mentally and physically.

Neuroscientist Eldin Hasa published a very interesting article on LinkedIn covering this topic, and it caught our eye.

From that article, “The most powerful medicine might be your own voice. Your voice is not just sound; it is neurochemistry in motion. When you speak to your body with intention, you are sending real electrical and chemical signals that can tune your biology toward healing.”

“In neuroscience and psychoneuroimmunology, there is growing evidence that thoughts and language act like ‘software updates’ for the nervous and immune systems. When you repeat statements like “I am healing” or “My body is strong,” you repeatedly activate neural networks linked to safety, hope, and agency instead of circuits wired for threat and helplessness.”

“Over time, this intentional self-talk can downshift sympathetic ‘fight-or-flight’ activation and increase parasympathetic tone, which improves digestion, sleep, tissue repair, and immune function. The brain then sends different signals through hormonal, immune, and autonomic pathways, creating a measurable change in inflammation, pain perception, and recovery.”

The US Army even has a section on self-talk and its benefits.

Finally, the Mayo Clinic shared its take on self-talk here.

The bottom line? Self-talk is incredibly powerful for our emotional and mental health. 

We become what we believe, and it starts with the way we treat ourselves.

Remember, whether you think you can, or think you can’t, you are right!

Browser & Email Security Issues

While Microsoft Edge is prominent on Windows machines, many of us use other browsers, such as Firefox or the above-mentioned Chrome.

We use Chrome ourselves, so we were quite alarmed to hear that Google has had some security issues of late. Edge as well.

As always, we like to keep everyone in the know about these risks, so here we go.

For starters, it seems that Chrome (and Edge to some degree) are susceptible to extensions that can harm your PC. 

Extensions are certain add-ons that allow Chrome to operate with other software, and they are very common.

However, there are some bad actors out there, and if you aren’t careful, all your credentials and personal information can be accessed.

We recommend reading this article to learn about these malicious extensions and how to wipe them from your computer.

The “Phantom Shuttle” is what we are looking for, and more details on that bad little guy can be found here.

Oh, and speaking of Google, they had a massive Gmail breach, with 48 million credentials exposed.

17 million Facebook users, 6.5 Instagram users, and numerous other services were impacted. All in all, 48 million credentials were compromised.

Based on our research, we strongly recommend changing your passwords and not reusing old ones.

Two-factor authentication also protects you, but it has to be set up on each account.

You can also use passkeys, which add a layer of security. Full details on that process can be found here.

Update your passwords, people!!!

Remember, the most popular password is 123456, with “password” not far behind.

Alameda Avenue Drama   

Nothing like some good old-fashioned drama in Denver.

This time? Alameda Avenue.

It seems that Alameda has been dangerous for some time, and according to the Denver Transportation and Infrastructure, Alameda between Franklin and Lincoln averaged about 55 crashes each year between 2021 and 2024. 

That seems high, we agree.

From the recent article in the Denver Post (paywalled), “Neighbors of Alameda, a major thoroughfare that’s one of the most dangerous roads in Denver, have been lobbying the city for years to make changes along the section from Pearl to Franklin streets.”

“They say crashes are frequent, cars have plowed into front yards, and pedestrians are often put in dangerous situations.”

“The Denver Department of Transportation and Infrastructure developed an initial plan that would have eliminated one of the street’s four lanes, leaving one travel lane in each direction and one for turns in the middle.”

“The redesigned three-lane road would have had more space for pedestrians and reduced the number of cars spanning the road at one time. But months after DOTI sent a notice announcing construction would begin in 2025, city officials said late in the year that they were changing part of the plan.”

The original design was supposed to be months into construction, but with the latest reversal, folks are taking sides.

Denverite did a fine job of encapsulating the entire situation on Alameda, and their article is here.

Denver 7 covered this issue as well; their take can be found here.

To get the City of Denver’s official take on the project, visit Denver.Gov’s site here.

We don’t really have a horse in this race, as they say, other than we like safety.

We hope that our city leaders can come up with a plan that achieves that and keeps the denizens happy along the way.

Meanwhile, if you drive on this stretch of Alameda, be vigilant!

DIA Turbulence

Over the years, we have become fairly experienced at air travel.

We are kind of embarrassed to say this, but we remember the days when airplanes had smoking sections.

Yep, it’s true.

Thankfully, we evolved beyond that poorly thought-out idea, and nowadays, air travel is safer than ever.

One of the things we don’t love? Turbulence. We have always felt like flights in and out of DIA were “bumpy”, and the most recent analysis of turbulence backs up that notion.

Thanks to an interesting company called Turbli, we now know that 5 of the top 10 highest-turbulence routes in North America involve Denver.

Wow.

In fact, DIA has a turbulence score of 17.9 (we won’t bore you with the calculations, but they are here), which makes it first overall in North America.

Santiago, Chile, holds the distinction of the world’s most turbulent airport, with a turbulence score of 21.4, even higher than DIA,

So, this settles it. We fly out of a very turbulent airport, and for those of you who are nervous fliers, we feel your pain.

May we suggest a visit to Turbli to allay your fears? They do a great job of covering turbulence, what it really is, and techniques to make flying more enjoyable.

You can actually track your route for a given day and predict the expected turbulence level.

As the old proverb says, “forewarned is forearmed”, so we sure hope this helps you in your travels!!!

Monthly Award Winners

Our January award winners were Patricia Rodriguez, Josefina Quinonez, Socorro Gonzalez, Nimia Espinoza, and Sandra Vidales.

In the Team Leader ranks, the two were Mayra Soto and Natalia Olivas.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative of being a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for January.

Queen Bee Corner

by Angela

Denver Concierge has been in business for over a quarter of a century.  How has our cleaning technique changed over the years? Not much. 

We started with an old-fashioned vibe, more 1926 than 2000. In 1926, a home was considered modern if it had built-in kitchen cabinets and a refrigerator instead of an ice box. 

Cleaning products were basically a mixture of simple ingredients, utilizing significant elbow grease. Baking soda, vinegar, castile soap, and lemon.     

In 2000, modern meant an over-the-range microwave, stainless steel appliances, and granite countertops.  Cleaning products were chemically based with little regard for the earth or human health. They were, for the most part, heavily chemical-based surfactants. 

We said no and joined the Green Clean Institute, which meant fewer products, but earth and creature-safe.

We are now in 2026. Focus on technology, smart security systems, video doorbells, and water leak detectors.

Oddly enough, with all these innovations, modern cleaning products now try to mimic those of 1926; products that emphasize sustainability and eco-friendly formulas.

Our Denver Concierge cleaning techniques have not changed; we have simply adapted our methods to encompass all the new in-home features and latest advances in home interior design. 

We’re proud we took a stand in the beginning, and we are pleased that the current trend is in line with our original belief in a more natural approach to cleaning.

What we do as citizens of Earth makes a difference. “The greatest threat to our planet is the belief that someone else will save it.” – Robert Swan

Bee

We Hate Price Increases 

Of all the things we do at Denver Concierge, managing our pricing is our least favorite. We absolutely love what we do, and we hate the thought of our service costing more each year.

Unfortunately, in the city of Denver, it is tough to run any profitable business without following their lead on costs.

See, unlike a company that makes physical things, our highest cost is labor.

70% of every dollar we earn goes to our folks. That leaves us 30% to pay for everything else, including vehicles, office staff, and all other non-field costs like workers’ comp insurance, liability insurance, etc.

In order to understand the difficulty in holding our price steady, a little history is needed. Back in 2019, Denver rolled out a very aggressive minimum wage campaign. It set wages for the first three years and then ensured fairly aggressive increases each year going forward. 

The increases are tied to the regional consumer price index and cannot be violated. This means Denver’s current minimum wage is 27% higher than the Colorado state minimum wage of $15.16.

So, how does this affect our business? Well, Denver now has the 7th highest minimum wage in the country, trailing only four Washington cities, and two in California. At $19,29 per hour, it rose $.48 year over year, an increase of 2.5%. 

It will continue to go up, per the 2019 mandate.

Beyond minimum wage, Denver businesses have been hit with FAMLI, mandatory sick leave, and Colorado Secure Savings. Please click on each of these if you are curious about what they are.

Without boring you, our fine city and state have added a ton of costs to Denver (and Colorado) businesses. 

If any of this sounds like we are complaining, we are not. We love our folks and wish we could pay them more. We fully support our people earning every penny they can for themselves and their families.

In fact, we are one of the only cleaning companies (maybe the only one) that still offers vacation to our folks on top of all of the benefits listed earlier.

The reality of it is very simple, however. Were we not to move our pricing with the minimum wage, we wouldn’t be in business very long. Labor is our main cost, so a little increase levers our costs significantly.

Why are we writing about this topic? Simply because we believe in transparency, and the last thing we want any client to think is that we are greedy and just trying to extract more money from them. Also, some of you have asked questions about the recent increase, and sharing the economic conditions seems like the right thing to do.

We cannot recall a price increase where we came out “ahead”. Each time we hold our breath and hope that we haven’t become too expensive. It’s not easy running a business in Denver.

Going forward, we have one mandate. We must make sure that our service is world-class in every way. Regardless of the price, it is our mission to make every client feel like what they get from Denver Concierge is 100% “worth it”.

Most of the people you see in your home have been with us a very long time, and we like to think that is directly related to our desire to give them the best possible place to work. We hope that shows up in the care we give to your home.

Rest assured that we will do everything in our power to hold our pricing year over year, but it is never going to be easy.

Thank you so much for supporting our small business. We hope you understand that anytime we raise prices, it is simply to hold serve against a strong headwind of costs that businesses are forced to absorb.

We appreciate every one of you, and hope to serve you going forward for a very long time.

We hope you enjoy this month’s newsletter. Read on to see what new things we have uncovered in the world, as well as our 2025 annual award winners! 

Thank you again for your kindness and support of Denver Concierge. We have been here for nearly 30 years, and we hope to serve you for 30 more. 

Do Hearts Hold Memories? 

Is it possible that your heart actually has memory?

Recent studies show that it indeed does.

In fact, your heart emits a magnetic field up to 5,000x stronger than the brain’s, extending up to 2 meters, measurable via magnetocardiography (MCG), and modulated by emotional state.

This field is structured, not random, and communicates coherent signals via afferent pathways to the brain. Its waveform encodes not just rhythm, but affective state.

Prove it, you say!? Of course. 

The most concrete examples of this come from transplant patients. Many of whom wake up with a donor heart and have new, unique cravings, or in some cases, specific memories from the life of the donor.

Psychology Today did an informative piece on this phenomenon and the full article is here.

We also found an article on Medium that goes into the ways that the heart communicates with the brain, which is fascinating and is here.

Neuroscience is leading us in many new directions as we uncover more about how our bodies and minds work together.

So, the next time someone says “Follow your heart”, it might be a wise choice.

Denver Pavilions 

Denver Pavilions has always felt like the heart of the 16th Street Mall to us.

Oh, how times have changed. After defaulting on an $85 million loan that was due in July of 2025, the Denver Pavilions and their owner, Gart Properties, were headed for foreclosure.

Enter the Denver Development Authority.

Way back in 1998, Denver leaders launched the Pavilions, and it was valued at $100 million.

Now, the city of Denver has stepped in and for the discount price of $37 million are planning to purchase the Pavilions.

From the article on 9 News, “Mayor Mike Johnston said the authority is purchasing the property for about $37 million. The board also approved up to $8 million in additional DDA funds for property improvements, leasing, and redevelopment planning.”

“The DDA will move forward with renewing leases for current tenants and working to attract new tenants, the mayor’s office said in a news release. The authority then intends to sell Pavilions to another buyer who can implement the new vision for the site, according to the release.”

COVID was the driving factor in the decline of the Pavilions, with the construction that has been ongoing on the mall also driving the decline. Throw in the work-from-home trends created, and there was a perfect recipe for disaster.

We found a most informative article courtesy of Denverite, which covers the history of the Pavilions, as well as some cool newspaper articles from the 1990s that show the history of this iconic space.

The purchase will still need approval by the Denver City Council, but it seems to be rolling towards that conclusion.

We aren’t sure about our tax dollars going towards this, but we also don’t want to see this long-standing part of the 16th Street Mall fall into disrepair either.

Interesting times, we will keep you updated here as things go forward.

New Look at Life Expectancy   

Looking at the photo above, one could draw lots of conclusions.

If you look really closely, though, you will see something a bit different.

Normal “by state” life expectancy, most of us have probably seen. Hawaii usually leads, with a Southern state in dead last.

Sure enough, the range by state is about 9 years, with Mississippi last at 71.9 and Hawaii at 80.7.

But that doesn’t tell the whole story.

In that photo, you will notice not just a state breakdown, but one by county.

This completely changes the range.

By county, you can see a low of 66.8 years, and a high of 86.8, a full 20-year gap.

Wow, we were fascinated by this. From the article on LinkedIn, “Geography aligns closely with economic reality. Areas with shorter lifespans often face persistent poverty, limited access to hospitals and preventive care, food insecurity, and higher rates of chronic illness.”

“Public health research consistently shows that living conditions, education, and local infrastructure exert a powerful influence on long-term health outcomes.”

Interesting for sure. As an example, Denver residents average 77.8 years, while Boulder residents average almost five years more at 82.4.

This information sure sheds new light on this topic for us. 

Of course, we have included a link to the “by county” longevity rates, and it can be found here. Just put your zip code in and away you go.

We hope you find this as interesting as we did!!

AI Pet Companions?

Being an only child would be tough.

Being an “only pet” is also challenging (we assume) as owners travel, go to work, or simply conduct their lives on a day-to-day basis.

While the obvious solution is to get a second pet and hope they get along, it is risky business.

Or, what if there was a new solution to keep your pet busy and happy while you are away?

There now is.

A company called Tuya has recently launched Aura (the cute little one in the photo), an AI companion for your pet.

From the recent article on their website, “Pets have become vital emotional companions for people—yet their own emotional needs are often overlooked. When your pet starts hiding under the bed, excessively grooming, or losing interest in treats, these seemingly minor changes may actually be distressing signals.”

“Research shows that long periods of solitude can lead pets to experience anxiety, depression, and behavioral issues. While traditional smart devices can handle basic tasks such as feeding or monitoring, they fall short of addressing pets’ deeper emotional needs. Pets need more than just to be fed—they need to be seen, understood, and accompanied. Driven by this insight, Tuya unveiled Aura.”

So cool.

The AI robot can handle many different things for your pet. From giving treats to capturing photos of your pet, Aura can move freely throughout your home and will return to its charging dock when in need.

Pricing for this very fun gizmo has yet to be announced, as this is a brand new launch for Tuya, announced recently at CES Vegas.

The complete rundown on this fascinating new technology can be found on the Tuya website here.

Fox News also did an article on this new toy and it can be found here.

We can’t wait to see how this new tech plays out, and we think our pets will be excited as well!!!

Annual Award Winners 2025

This is our favorite time for recognizing our people.

It is time for us to let you know who our top performers for 2025 were.

Before we do that, our monthly winners from December were Patricia Rodriguez, Josefina Quinonez, Nimia Espinoza, Maria Zapata,  and Sandra Vidales.

In the Team Leader ranks, Mayra Soto and Natalia Olivas led the way.

For the year, we are so proud to recognize our top Cleaning Associates and Team Leaders.

The winners for 2025:

Best Cleaning Associate: 

Aurora Dominguez

Runner Up:

Maria Zapata

Best Team Leader:

Laura Varela

Runner Up:

Mayra Soto

Big congratulations to our top performers for 2025. These ladies are truly the best of the best.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative to be a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers not only for December but also for 2025.

Queen Bee Corner

by Angela

Happy Early Valentine’s Day!

To: All of our Denver Concierge clients, partners, and families

From: Queen Bee and the Denver Concierge folks who make it all come together, specifically listed below:

Our Team Leaders.  My direct conduit to our clients. They constantly amaze with their ability to guide their crews while working alongside them, inspecting, fielding, and reporting any unusual occurrences that pop up during a clean, of which there are a surprising number.

Our Cleaning Associates.  Their hard work and determination to do their very best all day, every day, is the major contributing factor to our reputation as a top-notch cleaning company. Bar none. 

Our General Manager, Maria Herrera. Capable of maintaining her cool while controlling a daily roster always in flux and frequently thrown into disarray by last-minute cancellations, requests, lockouts, and sundry day-to-day hiccups. She’s possibly superhuman. 

Our Office Manager, Blanca Garcia. She serves as resident mechanic, driver, equipment guru, and fixer. This woman can produce from her “cabinet of curiosities” just about anything from common to odd, rare, or hard-to-find items needed in a pinch, from a simple safety pin to a hex screwdriver.  Plus, she is Maria’s emotional support human.

We figured a peek at our team and their unique skills would be a wonderful way to show love to them, and to you. 

So, in that spirit and from all of us to all of you….Happy Valentine’s Day!!!

Bee

Thankful 

It certainly seems like we were just writing about Thanksgiving 2024, and another one has arrived. The years go faster the longer we are here, but we remain thankful.

What are we thankful for? 

Well, you, for starters. If you are receiving this, you are part of the Denver Concierge family. As a client, partner, or supporter of our small business, how could we not be thankful?

Today’s business climate couldn’t be much more difficult. We are still in a post-COVID inflationary time. The cost of nearly everything is still very high, and labor costs have never been higher, especially in Denver.

Yet, 27 years later, we remain. We like to think it’s because we are pretty good at what we do, but that is far from the entire story.

Through the years, all of you have trusted us to be in your homes, sometimes every week. We take that trust very seriously and don’t take anything that we do for you for granted.

We are thankful for you. In the face of price increases, weather, illnesses, and lots of things out of our control, you remain with us as well.

At the risk of being sappy this holiday season, we say thank you for supporting our small business. 

We are also so very thankful for our wonderful ladies who clean your homes every week. We are sure by now that you probably don’t notice our monthly award winners at the end of each newsletter, and that’s perfectly normal.

But please know that those awards are based largely on your feedback and that recognition, along with our annual awards, are important to our folks.

So as we head towards 2026 and another Thanksgiving newsletter that will come way too fast, we simply say thanks. 

Your support, feedback, and trust are all we have.

Finally, in these chaotic times full of political divides and strife, we hope that all of us can come together this holiday season and put aside everything else that might be in the way.

Getting back to business, we are closed tomorrow to celebrate and give thanks. We are also giving our teams Friday off, so we will be celebrating a four-day break as we launch into the holiday cleaning season full speed ahead.

We will be back in the saddle on Monday, December 1st, and will be chugging along right through Christmas Eve on Wednesday the 24th. We will be closed on Christmas Day and again for New Year’s Day on the 1st. 

This first holiday newsletter covers lots of interesting topics, starting with Xcel Energy and their plan for a pretty big rate hike. We also discuss the housing market in Denver, brain styles and productivity, and our near-record lack of precipitation.

Read on to learn more, and we wish you and your families, and friends a wonderful Thanksgiving 2025.

Xcel Proposed Rate Hike 

We hate price increases. As a small business, even a tiny increase of 2% or so bothers us.

We hold our breath every time we have to do it, because we realize how tough things are presently.

So when we read that Xcel Energy was proposing a 10% increase, it sure caught our eye.

From Tuesday’s Denver Post article,  “Xcel Energy, Colorado’s largest electric utility, has asked state regulators for an increase of $355.5 million to its rate base, which would boost the average residential electric bill by nearly 10% per month.”

“Xcel filed the proposal Friday with the Colorado Public Utilities Commission, which will take testimony from the company and various intervening parties and hold a public hearing. If approved, the increase would take effect in September 2026.”

Xcel Energy-Colorado President Robert Kenney said the utility’s last increase to the rate base was in 2022. The average residential bill rose by 3.2%”

Wow, that’s a big one, and three times the amount of the last one.

The difference between Xcel Energy and the rest of us, however, is that they have no competition for their service, leaving customers at their mercy.

The only saving grace is that this request must be filed with Colorado’s Public Utilities Commission, which can approve or deny the increase.

The process is also open for public comment, and you can contact the Public Utilities Commission with your thoughts here.

We are all for companies being profitable, but this is a significant increase, and we all need to be aware of how the process works.

It sure looks like the full cost of the Marshall Fire settlement and other costs are being fully passed on to the consumer.

CPR News did a fine recap of this situation, and you can find their non-paywalled take on the situation here.

Brain Styles & Productivity

Did you know that your brain has a specific “productivity style”?

We are always happy when we are productive, but we have never really given thought to why that happens or how.

So when we ran across this concept, we naturally wanted to learn more.

Fast Company published a cool article on this, and from that article, the four styles:

1. The Disciplined Virtuoso (Focus & Discipline)
   These are your “practice room” professionals. Like Prince, who mastered 27 instruments through relentless repetition, they thrive on structure, consistency, and clear goals.
    
2. The Creative Shape-Shifter (Reinvention & Innovation)
   Think David Bowie or the Beatles. These individuals thrive when they can reinvent themselves, innovate, and question the status quo.
    
3. The Resilient Improviser (Experimentation & Recovery)
   Modeled after jazz legends like John Coltrane, this style thrives in uncertain times. They treat challenges as improvisational prompts, seeing them as opportunities to adapt and grow.
    
4. The Collaborative Conductor (Collaboration & Vulnerability)
   Like Beyoncé, who builds a powerhouse creative team, these leaders excel at orchestrating others. Their groove is creating safe, trust-filled environments where collective brilliance emerges.

So very interesting!

The article goes on to teach us how to not only identify which style is yours, but how to turn that specific style into a strength.

Of course, there are other takes on productivity styles, and the most traditional ones include the “Prioritizer, Planner, Arranger, and Visualizer”, and a recap of those is here, courtesy of Pridestaff. 

Another good recap of those can be found here as well, should you want to go the traditional route.

The complete article referenced above from Fast Company can be found here.

Our takeaway? We all have different styles for learning, getting things done, and generally functioning in life.

Understanding our style and the styles of those around us can make life easier for all involved.

Denver Real Estate Trends

Well, it was fun while it lasted.

If you were lucky enough to sell your home during or around the pandemic, you probably did just fine. 

Things these days are a bit more challenging for homeowners looking to downsize or get some much-needed equity out of their homes.

According to Zillow, Denver is leading the U.S. in a less-than-desirable category, with 91% of homes in metro Denver losing value in 2025.

Yikes.

The only saving grace is that we aren’t completely alone. Nationwide, 53% of homes lost value.

Once hot markets like Phoenix and Austin are also getting hit, with both metros coming in just behind Denver at 89%, so we are not alone in our pain.

From the paywalled article in the Denver Post, “Denver’s home values were growing in 2024, so it’s natural to see a bit more giveback now. What stands out more is the depth of the losses. The average Denver home has lost about the same as the national average, while Austin’s average drop is more than twice that,” said Mischa Fisher, Zillow’s new chief economist, in an email.”

“While nearly all Denver homeowners have lost equity, those losses are mild and very much in line with what homeowners across the country are experiencing when measured from the peak, he said.”

Big changes in our once very hot housing market.

Other headwinds exist as well, including skyrocketing homeowner’s costs driven by natural disasters.

The Denver Post article can be found here.

Yahoo Finance published a good look at this issue, and shows other metro areas and it is here.

We are hopeful that the economic situation improves and that our housing market rebounds a bit, but we cannot lose sight of the massive appreciation many of us have seen over the years, leading us here.

Finally, Colorado used to be one of the main places for people to move to, but we don’t currently make the top 10 nationwide.

Our state needs to rebound!

Where is the Snow?

December 10. That is the latest first snow recorded in Denver. 

In history.

Yes, you read that right, we are in the middle of the second-latest snowfall in Denver history.

In fact, our current streak sits at 221 days without measurable snowfall. The previous record?

232 days, which occurred in both 1887 and 2021. We just passed 1889, which was 220 days, and if we make it through the weekend, we will be past the 225 days set way back in 1888.

Crazy for sure. 

Westword did a fun piece on this and it is here.

We aren’t smart enough to know why this is happening, but we have a suspicion that winter may show up angry and make up for the current drought.

Denver 7 has a fun chart of consecutive days without snow here.

For you skiers and snowboarders, the Colorado Ski Report can be found here, but the news isn’t great.

About that drought?

Not so fast, as the most recent article from CPR says, “While unusual, forecasters say this pattern isn’t unprecedented — and it’s not a reason to give up hope for a wetter winter.”

“In the fall of 2016, we were down in the teens and 20 percent of normal that year too,” Strautins said. “Then we had some storms come through later on, and by the late spring of 2017, we were at or above normal for snowpack across Colorado.”

“A pattern change starting Sunday could bring more storms to the state as November ends, though Strautins said they’ll likely affect higher elevations first.”

We know the snow is coming. For now, enjoy the mild weather, and let’s hope we get enough moisture to avoid an official drought in 2026.

Monthly Award Winners

Our October award winners were Sandra Vidales, Xochitl Tehuacati, Cecilia Reyes, Yessica Censo, and Fidelia Bautista.

In the Team Leader ranks, the two were Mayra Soto and Natalia Olivas.

We are so proud of our winners and of all the folks who are in and out of your homes each week.

We are also very appreciative to be a part of your lives and your homes. You provide the platform for our teams to perform, and for that, we are grateful.

Please join me in congratulating our best performers for October.

Queen Bee Corner

by Angela

As we enter into another holiday season, I wanted to change things up a bit and do a “Frequently Asked Questions” section.

Since we get a lot of the same questions regularly, this will help all of us stay on the same page, so here goes:

Q: Can you tell me what time the team will arrive at my house?

A: We can give you an estimated arrival time with the caveat that it could be subject to change. Unexpected last-minute cancellations dictate a shifting of houses from their original placement on the team’s roster. In which case, we will text you. 

Q: Will I always have the same team?

A: Yes, because our employees are granted sick days and vacation days, there will likely be a day when one of your team members will need to be substituted. 

Q: Can I leave while the team is cleaning?

A: Absolutely, and we recommend it. Cleaning is a noisy business and best experienced after the fact once you come home to a clean and quiet house. If there are questions that arise during the clean, we can always reach you via text.   

Q: Is it ok to leave pets unattended in the house while the team is cleaning?

A: Yes, but we ask that recent additions like Petey the kitten and Charlie the visiting dog be formally introduced to the team first. 

Q:  Can the teams accept and sign for packages while at the house?

A: Yes, and they will also bring in any parcels or mail left outside. 

Q: Who is the go-to for any comments, concerns, or questions?

A:  That would be me. 

Happy Thanksgiving!

Bee